Privacy Policy

1. Information We Collect

We may collect the following information when you book or use our services:

• Customer name and contact number.
• Email address, where provided.
• Vehicle details, including registration number, make, model, and variant.
• Dealership name, vehicle location, and scheduled inspection date.
• Vehicle photographs, inspection reports, and related service records.
• Payment and transaction details necessary for billing and payment confirmation.

2. Purpose of Collecting Information

We collect and use customer information for the following purposes:

• To schedule and conduct vehicle inspections.
• To prepare and share PDI reports, photographs, and inspection findings.
• To communicate with customers regarding bookings, updates, and service completion.
• To process payments, maintain business records, and provide customer support.
• To improve our services and meet applicable legal obligations.

3. Sharing of Information

My Car Master does not sell customers' personal information to third parties.

Information may be shared with the customer, authorized service providers, payment providers, or other relevant parties where necessary to deliver the service, with appropriate authorization where required, or to comply with applicable law.

4. Photographs and Inspection Reports

Photographs, videos, and inspection reports may contain vehicle details or other identifiable information. These materials will be used for inspection documentation and customer reporting. They will not be used for public marketing or promotional purposes without appropriate consent.

5. Data Security

We take reasonable measures to protect customer information against unauthorized access, disclosure, alteration, or misuse. However, no method of electronic storage or data transmission can be guaranteed to be completely secure.

6. Data Retention

Customer request records and their notification history are scheduled for deletion one year after submission. Some records may need to be retained longer where required by law or to resolve a dispute. Deletion from backups or service-provider systems may follow those providers' own retention schedules.

7. Customer Rights

Subject to applicable law, customers may request access to, correction of, or deletion of their personal information. Certain records may need to be retained where required by law or for legitimate business purposes.

8. Cookies and Website Information

If My Car Master operates a website, it may use cookies or similar technologies to improve website functionality, understand visitor activity, and enhance the user experience. Additional disclosures may be provided where required.

9. Third-Party Services

Our website or payment process may use third-party platforms or services. Their handling of personal information is governed by their respective privacy policies and applicable requirements.

10. Changes to This Privacy Policy

My Car Master may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements. The updated version will be made available through our relevant communication channels.

11. Contact Us

For privacy-related questions, requests, or concerns, please contact:

• Business Name: My Car Master
• Email: [Insert Business Email]
• Contact Number: [Insert Business Contact Number]
• Location: Visakhapatnam, Andhra Pradesh, India